AI-Powered Chatbot Transforms Support for ServiceNow, Boosting Efficiency and Customer Satisfaction
Category:
Generative AI, IT Services, Customer Support, Data Analytics
Services:
Product Development, AI Chatbot Development,Workflow Automation, LLM intergration, Big Data Processing
2X
Cases handled per day
Millions
Records Processed Daily
12%
Increase in cases caught
40%
Faster Support Response Time
Challenge
ServiceNow, a leading enterprise software company, faced the challenge of improving the efficiency of their support engineers by streamlining access to real-time client data. Engineers needed to quickly diagnose whether client instances were experiencing downtime, slowness, or other performance issues. ServiceNow sought an innovative solution to reduce troubleshooting times and enhance customer support through automation and real-time insights.
Implementing a powerful language model to handle natural language queries
Processing and interpreting complex queries from large datasets in real time
On-demand querying of large, complex client data
Seamless integration with existing enterprise systems
Solution
We managed the development of a cutting-edge AI-powered chatbot designed to provide real-time answers to ServiceNow's support engineers' queries about client instance performance. This solution enabled instant access to critical data, allowing engineers to troubleshoot faster and more effectively, resulting in improved customer satisfaction and reduced downtime.
Instant insights into client instance status and performance issues
Automated data retrieval, reducing manual effort
Seamless integration with big data systems for live reporting
Easy-to-use interface for both technical and non-technical users
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